i've gotten about five "reminders" that my payment is due, including several that mentioned that my balance is zero.

it IS possible, thanks to some software programming elements invented twenty-some years ago, called the "IF-THEN" statements, to suppress sending me these messages if my balance IS zero and i ALREADY have paid it.

this hasn't been rocket science since about 1980.

if you would please hire some programmers capable of addressing this, i and i'm sure many other customers would be very happy.

when they're done with that, maybe they could join the thousands of other 20th-century companies [oops], who can very easily pay my balance in full straight from my checking account at my bank, just like my [variable] electric bill, gas bill, phone bill and others have been paid for years.

if you can't, you all should resign your jobs out of sheer embarrassment.

thanks!

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email , Subject= "Business Process Failures"

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